Cancellation policy
Effective date: October 23, 2026.
We keep cancellation simple and fee-free, in line with industry practice.
No cancellation fee
There is no fee to cancel your Proxy Mailbox membership. You can cancel anytime from your account portal after any applicable minimum term.
Minimum term
Monthly plans have a three-month minimum. You may cancel during the minimum term, but membership charges for the minimum term remain due. Annual plans run for the prepaid year.
How to cancel
Submit your cancellation request in your account portal. Your membership ends at the close of your current billing period. Automatic renewal stops once cancellation is confirmed.
Refunds
Membership fees are non-refundable. We do not refund the current billing period, the remaining months of a minimum term, or the unused portion of a prepaid annual plan. Usage fees already incurred (forwarding, shipping, storage, notarization, and similar) are not refundable.
Your mail after cancellation
When you cancel, tell us what to do with any mail still on hand:
- Forward it to an address you provide. Forwarding is charged at actual shipping cost plus the per-item handling fee in the current Fee Schedule.
- Pick it up at our Cedar Park location during business hours.
Any remaining mail is held for a 30-day grace period after your service ends. During that window, storage fees in the Fee Schedule continue to apply. Mail not forwarded or picked up within 30 days is securely disposed of (shredded or recycled), except where longer retention is required by USPS or applicable law. See the Mail & Package Retention Policy.
Form 1583 and address use
On cancellation, your authorization to use the address ends. You must update any party that mails you and stop using the address. We are not responsible for mail addressed to you after the grace period ends.
Contact
Proxy Mailbox. 202 Walton Way, Suite 192, Cedar Park, TX 78613. 1-833-GOPROXY (1-833-467-7699). Cancel or ask questions through your account portal.