Services agreement

1. Parties and service

Proxy Mailbox provides a private mailbox at a commercial mail receiving agency (CMRA), mail receipt and notification, and optional services the customer requests. Online notarization is provided by My Notary Services.

2. Membership, term and minimum

• Monthly plans have a 3-month minimum, then continue month to month until cancelled.
• Annual plans are paid in full at signup for the year.
• Monthly plans are charged at signup and renew every month on the customer's signup date. Annual plans are charged in full at signup. Monthly plans have a 3-month minimum. A one-time $25 setup fee applies to monthly plans only; annual plans have no setup fee.

3. Fees, automatic payment and card on file

• Automatic payment is required. The customer keeps a valid payment card on file.
• The customer authorizes Proxy Mailbox to charge that card for the recurring membership and every service the customer requests, per the then-current fee schedule.
• Charges appear on the customer's statement as PROXY MAILBOX.
• The fee schedule is incorporated by reference and may change with reasonable notice.
• Usage fees (open and scan beyond the included pages, in-person pickup, shred, storage beyond the free window, additional recipients, items over the monthly limit) are charged when the service is performed.
• Shipping and forwarding are charged at Proxy Mailbox standard packing and shipping rates, handled and billed through the local partner store, quoted before the customer approves the shipment.

3a. Failed and late payments

• If a charge is declined, we may automatically retry the card.
• If the balance is not paid within the grace period, we may pause service, which means we continue to receive mail but stop scanning, forwarding, and pickup until the balance clears.
• If the account remains unpaid, we may close it, and unclaimed mail is handled under the unclaimed and abandoned mail clause below.
• Nonpayment does not cancel the 3-month minimum obligation.

4. USPS Form 1583 and identity

• The customer must complete USPS Form 1583 and provide two valid forms of identification, one with a photo, before mail is released, as required for a CMRA.
• Only names listed and verified on the account may receive mail. Additional recipients require their own 1583 and ID.
• The customer confirms the address will not be used for unlawful purposes.

5. Mail handling

• We receive mail and packages from major carriers, photograph each piece, and notify the customer.
• The customer directs each piece: open and scan, forward, shred, hold, or pick up.
• Retention: free storage depends on the item type per the mail storage schedule, then a daily fee applies.

6. In-person pickup

• Pickup is at 202 Walton Way, Suite 192, Cedar Park, TX 78613 during posted hours (Monday to Friday 7am to 7pm, Saturday 9am to 6pm).
• A pickup fee of $2.00 per visit applies per the fee schedule. Valid ID is required. Only authorized recipients may pick up.

7. Unclaimed and abandoned mail

If the account is cancelled or unpaid, or mail is unclaimed past the retention window, Proxy Mailbox may return to sender, forward at the customer's cost, or dispose of the mail, consistent with USPS rules.

8. Prohibited use

No unlawful use, mail fraud, or use of the address to evade law enforcement. No hazardous, perishable, or illegal items. Proxy Mailbox may refuse or report such items and close the account. See the Acceptable Use Policy.

9. Notary services

• Online notarization is provided by My Notary Services through a commissioned Texas notary using remote online notarization to Texas standards. The Form 1583 notarization is a flat $35.
• The notary verifies identity and witnesses the signature. The notary does not draft documents, give legal advice, or verify the truth of any document's contents.
• For any document beyond the standard Form 1583, the customer is referred to mynotaryservices.com.

10. Privacy and data

We collect and store ID, 1583 data, mail images, and account data to provide the service and meet USPS rules. We do not sell customer data. Our full Privacy Policy is incorporated by reference and posted on the site.

11. Liability

Service is provided as is. Proxy Mailbox is not liable for carrier delays, lost or damaged mail beyond our control, or indirect or consequential damages. Liability is limited to the fees paid in the prior three months. The customer indemnifies Proxy Mailbox for unlawful use of the address or mailbox.

12. Cancellation and refunds

• The 3-month minimum applies to monthly plans. A customer who cancels before the minimum ends still owes the remaining minimum months.
• Partial months are not refunded. Membership fees already charged are non-refundable.
• Annual plans are non-refundable once the term starts.
• After the minimum, either party may cancel. Cancellation is available self-serve in the customer portal, and that request is logged.
• On cancellation, the customer may request a final forwarding of held mail at their cost. Mail left after the grace period is handled under the unclaimed and abandoned mail clause.
• Usage fees are non-refundable once the service is performed.

13. Changes to terms

Proxy Mailbox may update this agreement and the fee schedule with reasonable notice. Continued use after the effective date is acceptance.

14. Dispute resolution and governing law

• This agreement is governed by the laws of the State of Texas.
• The parties agree to resolve disputes by binding arbitration on an individual basis, and waive class actions and jury trial, to the extent allowed by law.
• Before disputing a charge with the card issuer, the customer agrees to contact Proxy Mailbox first to resolve it.

15. Electronic acceptance

The customer accepts this agreement electronically at signup by checking the consent box and completing enrollment. That record, with timestamp, is the signature and is retained as evidence.

Contact

Proxy Mailbox. 1-833-GOPROXY (1-833-467-7699). [email protected].