FAQ
Frequently asked questions
Can I use the address for my LLC?
Many customers use a commercial mailbox address for business mail. However banks, government agencies, licensing authorities and online platforms set their own address requirements. You are responsible for confirming the address is accepted for your specific purpose. Proxy Mailbox is not a registered agent service unless separately stated.
A mailbox address cannot be used as a Texas registered agent or registered office address. Texas requires a street address where legal papers can be served in person. Need a registered agent? Our sister service, Texas Registered Agent Hub, operates from the same Cedar Park location.
What address do I get?
A real U.S. street address you can use from anywhere in the country. Your mail is received at a staffed location. Your address includes a private mailbox (PMB) number, as required by USPS.
Which carriers can deliver to me?
Major carriers including USPS, UPS, FedEx, DHL and Amazon.
How do you keep my packages safe?
Our team receives and logs each accepted delivery, notifies you and holds it securely until pickup or forwarding.
How long can my mail stay before storage fees?
Free storage depends on the item type, from 30 days for standard envelopes down to shorter windows for large parcels. See the storage schedule on the pricing page.
Can you forward my mail?
Yes, anywhere in the world, at our standard packing and shipping rates.
Do you notarize documents?
We notarize your USPS Form 1583 online for a flat $35. For any other document, visit mynotaryservices.com. In-person Form 1583 notarization is available at your local location.
How does billing work?
Monthly plans are charged at signup and renew every month on your signup date. Annual plans are charged in full at signup. Monthly plans have a 3-month minimum. A one-time $35 USPS Form 1583 online notarization is required for every new mailbox and is added at checkout. Monthly plans also have a one-time $25 setup fee; annual plans have no setup fee.
What is USPS Form 1583?
A required form that lets us receive mail on your behalf. It is completed and notarized during signup.
Is there a minimum term?
Monthly plans have a 3-month minimum, then continue month to month until you cancel. Annual plans are paid up front for the year.
When am I billed?
Monthly plans are charged at signup and renew every month on your signup date. Annual plans are charged in full at signup.
What do I need to sign up and what does it cost to start?
Two valid forms of ID, one with a photo, as required by USPS Form 1583. A one-time $35 USPS Form 1583 online notarization is required for every new mailbox and is added at checkout. Monthly plans also have a one-time $25 setup fee; annual plans have no setup fee. We show every required cost before you finish.
What makes Proxy Mailbox different?
A real local team and storefront, notary built into signup, a full pack and ship store behind your mailbox, and staffed locations in growing markets. Not just a mail app.