Mail & package retention policy
Effective date: October 23, 2026.
This policy explains how long we hold mail and packages, the free storage windows, and what happens to items you do not act on.
Free storage window, then a daily fee
We hold received items free for a set window based on item type, then a small daily storage fee per item applies (see the Fee Schedule):
- Standard envelopes / letter mail: free for 30 days, then $0.05 per item, per day.
- Packages and oversized items: free for the window in the Fee Schedule, then a daily fee per item, because they take more space.
You can avoid storage fees by forwarding, picking up, or requesting disposal of items promptly from your portal.
Requests you control
From your account you may request scan, forward, pick up, open-and-scan, shred, or recycle for any eligible item. Forwarding is charged at actual shipping cost plus the per-item handling fee. Shredding is $0.25 per item; recycling is free.
Unclaimed items
If an item exceeds its free window and remains unaddressed, storage fees accrue. If storage fees go unpaid or an item remains unclaimed, we may return it to sender, forward it at your expense, or securely dispose of it, except where longer retention is required by law.
After account cancellation
When your account ends, remaining mail is held for a 30-day grace period (storage fees continue to apply), then securely disposed of unless you forwarded or picked it up. See the Cancellation Policy.
Records we keep
We retain USPS Form 1583 records, identification, and mail-handling logs for as long as your account is active and for the period required by USPS and applicable law, then dispose of them securely. See the Privacy Policy.
Prohibited and undeliverable items
Prohibited items (see the Acceptable Use Policy) may be refused, returned, or disposed of at your expense. We are not responsible for spoilage of perishable items or for items that violate USPS or carrier rules.
Contact
Proxy Mailbox. 202 Walton Way, Suite 192, Cedar Park, TX 78613. 1-833-GOPROXY (1-833-467-7699). Manage items and retention from your account portal.